Shipping and Delivery

Shipping Policy

Melbourne Couture partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS, which work with local couriers to deliver directly to your door. 

You will be charged when your order is placed, and all payments are subject to verification and approval before shipping, which may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or cancelled.

Shipping Process

We require between 7-10 business days on average to fulfill your order and transport it to our carrier's sort facility. Please note due to volume, some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to variations in our manufacturing international fulfillment partners' locations. Our supply chain and logistics work with shipping centers from Puerto Rico, Indonesia, China, Turkey, Pakistan, South Korea, Philippines and Australia depending on investory. 

Tracking

Delivery Time Policy

At Melbourne Couture, we aim to dispatch your order as quickly as possible. Once your item has been dispatched, you will receive a tracking number to monitor your delivery.

  • Delivery Time: Depending on the location where your item is inventoried, it may take between 6-7 days for your order to arrive. Please note that delivery times may vary based on your location and other external factors.

  • Tracking Your Order: A tracking number will be provided via email once your item has been dispatched. If you have any questions or concerns about tracking your order, please don’t hesitate to contact our Customer Support Team at hello@melbournecouture.com.

We are committed to keeping you informed throughout the delivery process and ensuring your purchase reaches you in a timely manner.

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.

Deliveries

Shipping times vary by country or region. Specific delivery dates are not guaranteed. Here are our estimates for your reference:

While we will do everything we can to ensure your order is delivered on time, Melbourne Couture cannot be held responsible for conditions beyond our control, such as postal or customs clearance delays, holidays, severe weather, labor disputes, protests, etc. These interruptions may cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Melbourne Couture has no control over these charges, nor can we predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have any questions, we recommend contacting your local customs office for more information.

Lost/Stolen/Damaged Packages

Melbourne Couture is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with the respective shipping carrier.

We use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. We may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make changes to an order once it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or concerns. Please feel free to email us at hello@melbournecouture.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.